Operating a fleet of 6 aircraft, GoAir operates its low cost domestic service across India to 11 cities. With an aggressive expansion plan, the national airline hope to increase the fleet to 10 aircraf throughout 2009.
With nearly 400 flights a week from its base at the Chhatrapati Shivaji International Airport, Mumbai, the company have been in operation since late 2005.
Operated by the successful Wadia Group, the aim of this domestic airline in India is to provide affordable and good value flights to both business and leisure travelers to major cities across the country.
Aiming to be visible at all levels, GoAir provide an online booking service, whilst also providing counter services at retail outlets and through a contact centre.
Recently announcing a partnership with Radixx International, their web-based portal is much admired. Since this association, the the company have seen increased efficiency in the provision of customer services which is key in such an aggressive battle ground as the value for money aviation industry. With a good, clear and simple to use site, making a booking or checking your details is not a difficult task.
Boasting a proud safety record, excellent performance ratings and a comprehensive customer service they can point to an impressive load factor of 86%. This has been achieved through their conscientious and sensible approach to their provision of service, with the foundation and experience drawn from the corporate parent company.
With many promotions and special fares being announced throughout the year, it is clear they are determined to remain at the forefront of the marketplace. Recently announcing an all inclusive package, where all taxes and surcharges are paid for when booking in advance, GoAir continue to offer impressive discounts to their clients.
The value for money continues into the business market with their GoComfort range of packages starting at just Rs 999 extra for an upgrade on the basic fare ti enjoy additional leg room, reduced charges for changes and cancellations and increase in baggage allowance amongst many other benefits.
With the backing of the giant Wadia group, it is expected that GoAir will be another success story for the corporation to rival all existing domestic airlines in India. A personal project by MD Jeh Wadia, his passion drives him forward to ensure the company delivers on its promises. Quite how he manages to fit all this work into his busy schedule, also taking on volunteer work to help less fortunate residents of the country he is so proud of is a mystery.
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